BugHerd is the pick when clients outnumber staff; Userback is the pick for a team that starts free and grows into replay. BugHerd gives unlimited client users and projects from $50 a month, with no console or session replay. Userback is free for two seats and two projects, with replay from Business at $79 billed annually.
A pin-on-the-page feedback tool for agencies and studios, sold by team members with clients thrown in free.
A feedback platform with a four-step ladder, opening up AI insights, replay and mobile SDKs as a team moves up it.
BugHerd is a pin-on-the-page feedback tool for agencies and studios, sold by team member with clients thrown in free. Every plan carries unlimited client users and unlimited projects, feedback pins to the element on a live website, a Figma design, a PDF or an image, and a screenshot with the browser, the operating system and the URL is captured automatically. The reporter can record a video. Session replay, console logs and network requests are not offered on any plan; Trello, Slack and GitHub connect from Standard and the other trackers from Premium.
Userback is a feedback platform built around a widget, with a plan ladder that opens as a team grows: two seats and two projects free, then Team, Business and Business Plus adding MCP connectors, AI insights, session replay, developer tools, a mobile SDK and support-desk integrations with Intercom and Zendesk. Projects are capped at five, twenty-five and fifty by tier. On the free plan, feedback stops being visible after seven days.
BugHerd UserbackEvery claim about BugHerd and Userback comes from each vendor's own public materials, read on 13 September 2026. Products change; check each vendor's site before deciding. Pending cells are unresearched, not zero.
The third option
Notarus puts what Userback holds at Business on the free plan: session replay, console logs, network requests and the environment on every report, with unlimited seats and 5 projects and no seven-day window, and it keeps BugHerd's rule that a client follows the project without being a member or using a seat. Every panel action is an MCP tool.
It stops at the live web page. No Figma file, PDF or image, so BugHerd keeps the design review, and no mobile SDK or Intercom or Zendesk integration, so Userback keeps the native app and the support desk.
Every amount is published on the pricing page, including SAML on Scale.
No. Userback's Free Forever carries two seats and two projects, with feedback visible for seven days. BugHerd offers a free trial whose length its pricing page does not state, and its cheapest plan is Standard at $50 a month or $42 billed annually for five members.
Userback, on its Business plan at $79 a month billed annually, alongside the developer tools that capture console and network activity. BugHerd does not capture session replay on any plan; it suggests connecting LogRocket or FullStory and linking the session from the task.
BugHerd, for the arithmetic: unlimited client users and unlimited projects on every plan, against Userback's five projects on Team and twenty-five on Business. Userback becomes the better answer once the agency's developers want the replay and the console attached, which BugHerd cannot supply.
Both list one. BugHerd's MCP is on every plan and marked as beta. Userback's MCP connectors begin on the Team plan and are described for Claude, ChatGPT and Cursor.
No. Userback names Intercom and Zendesk on its pricing page, as support-desk integrations further up its plan ladder, and the same page does not state which plans carry its issue tracker connections. BugHerd's published list is Trello, Slack and GitHub from Standard, and Jira, Asana, Linear, ClickUp and Monday from Premium at $150 a month or $125 billed annually, with neither support desk on it. A support team that works out of Intercom or Zendesk has its answer in Userback.
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