Jam is for engineers reporting to engineers; Userback is for customers reporting to you. Jam has no widget: its free plan carries console, network and a two minute replay, then $14 per creator a month billed yearly. Userback is that widget: Team is $29 a month billed annually, with replay and developer tools at Business, $79.
A browser extension and an iOS app that turn what just happened into a shareable object carrying console logs, network requests and user events, aimed at handing it to a coding agent.
A feedback platform with a four-step ladder, opening up AI insights, replay and mobile SDKs as a team moves up it.
Jam is a capture tool for the people building the software: a Chrome extension, an iOS app and shareable Recording Links that turn what just happened into an object carrying console logs, network requests, user events and device data. The free plan is 30 Jams a month, 5 Recording Links, recordings up to 5 minutes and 5 creator seats, with viewers free and unlimited. Its MCP server writes comments, folders and links as well as reading a Jam, and its documentation states the recorder interface cannot currently be customised.
Userback is a feedback platform built around a widget on your own site, with a four-step ladder: Free Forever with two seats, two projects and feedback visible for seven days, then Team with five seats and five projects, Business with session replay, developer tools and AI insights, and Business Plus with a mobile SDK. MCP connectors for Claude, ChatGPT and Cursor start at Team, and support-desk integrations with Intercom and Zendesk are on the ladder too.
Jam UserbackEvery claim about Jam and Userback comes from each vendor's own public materials, read on 13 September 2026. Products change; check each vendor's site before deciding. Pending cells are unresearched, not zero.
The third option
Notarus is Userback's shape with Jam's free plan: a widget on your own site, and session replay recorded server side, console logs, network requests, a screen recording and the environment attached to every report at no cost, with unlimited seats and 5 projects. Every action the panel can take is also an MCP tool, and the widget is themed through a theme document on every plan, with custom CSS on Pro.
It has no mobile SDK, so a native app is out of scope where Userback's Business Plus is not, and no Intercom or Zendesk integration. It has no browser extension or desktop recording either; feedback is taken on a live web page and nothing else, and there is no sentiment report over the stream.
What each plan costs is published on the pricing page, SAML included.
Yes, and they are shaped differently. Userback's Free Forever carries two seats and two projects, and feedback stops being visible after seven days. Jam's free plan carries 30 Jams a month, 5 Recording Links, recordings up to 5 minutes and 5 creator seats, and a Jam does not expire.
Jam, with a caveat. Its Instant Replay is on the free plan but opt-in: a rolling two minute buffer kept in the browser, so it exists only if the reporter enabled it beforehand. Userback lists session replay on its Business plan, $79 a month billed annually, alongside console logs and network requests.
No. A report reaches Jam through a Chrome extension, an iOS app or a shared Recording Link, and its documentation states the recorder interface cannot currently be customised. Userback is a widget on your own site from the free plan.
It depends on who the five are. On Jam, five creators on Team is $70 a month billed yearly, and viewers are free. On Userback, Team carries five seats for $29 a month billed annually, which is cheaper, but replay and developer tools mean Business at $79. If the five people want the console attached, Jam's free plan already has it.
Userback does; Jam does not. Userback lists Intercom and Zendesk among its support-desk integrations, so feedback from the widget lands where a support team already works. Neither appears in the integration list Jam publishes, which covers issue trackers: Jira, Linear, GitHub, GitLab, Asana, ClickUp, Azure DevOps and Notion, all on the free plan. A support team living in Intercom or Zendesk has Userback on this page; an engineering team living in a tracker has Jam.
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Markup.io vs Userback5 projects and unlimited seats, session replay included. No card.
