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Gleap vs Userback

Gleap is for teams that put evidence before seats or ship a native app; Userback is for small teams starting free. Gleap has no free plan; Starter is $49 a month billed annually for one seat, with replay, console and network. Userback is free for two seats, $29 for Team, with replay at Business for $79.

See the table Where Notarus fits
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Gleap

Gleap

An AI support platform where in-app bug reporting is one channel feeding an agent that answers customers, with SDKs for native mobile as well as the web.

Free plan
None. A 14 day trial on the paid plans
Paid plan entry
Starter, $59 a month or $49 billed annually, for 1 seat and 1 project
Session replay
Included from Starter. The 60 seconds before the report
Userback

Userback

A feedback platform with a four-step ladder, opening up AI insights, replay and mobile SDKs as a team moves up it.

Free plan
Free Forever: 2 seats, 2 projects, and feedback stays visible for 7 days
Paid plan entry
Team, $39 a month or $29 billed annually, for 5 seats and 5 projects
Session replay
Business plan, $79 a month billed annually

What are Gleap and Userback built for?

Gleap

Gleap

Gleap is an AI support platform with in-app bug reporting as one of its channels. Kai, its agent, answers customer conversations from the entry plan; the reports beneath carry a replay of the 60 seconds before the bug, console logs, network requests and device data from Starter, on the web and on iOS, Android, React Native, Flutter and Ionic. Starter carries one seat and one project, and third-party integrations arrive at Team.

Userback

Userback

Userback is a feedback platform built around a widget, with a plan ladder that opens as a team grows: two seats free, then Team, Business and Business Plus adding AI insights, session replay, developer tools, a mobile SDK and support-desk integrations with Intercom and Zendesk. MCP connectors for Claude, ChatGPT and Cursor arrive from the Team plan. On the free plan, feedback disappears from view after seven days.

How do Gleap and Userback compare head to head?

Dimension
Gleap Gleap
Userback Userback
Free plan
None. A 14 day trial on the paid plans
Free Forever: 2 seats, 2 projects, and feedback stays visible for 7 days
Paid plan entry
Starter, $59 a month or $49 billed annually, for 1 seat and 1 project
Team, $39 a month or $29 billed annually, for 5 seats and 5 projects
Session replay
Included from Starter. The 60 seconds before the report
Business plan, $79 a month billed annually
Console and network capture
Included from Starter, captured automatically
Business plan, listed as developer tools
Screen recording
Not stated as a separate feature on the pricing page Pending verification
Video recording, plan not stated on the pricing page Pending verification
Seats
1 on Starter. Unlimited from Team
2 on Free, 5 on Team, and not counted from Business
Projects
1 on Starter. Unlimited from Team
2 on Free, 5 on Team, 25 on Business, 50 on Business Plus
Issue tracker integrations
Not included on Starter. From Team, $179 a month or $149 billed annually
Intercom and Zendesk are the integrations named in the material read; tracker plans are not stated there Pending verification
MCP server
Covers tickets, contacts, statistics and help centre content. The pricing table does not say which plan it needs Pending verification
MCP connectors from Team, for Claude, ChatGPT and Cursor
AI
A support agent that answers customers from Starter. Agents that investigate and ship fixes from Pro
AI insights and sentiment from Business
Native mobile apps
iOS, Android, React Native, Flutter and Ionic
A mobile SDK on Business Plus
Support-desk integrations
The product is itself a support desk
Intercom and Zendesk

Every claim about Gleap and Userback comes from each vendor's own public materials, read on 13 September 2026. Products change; check each vendor's site before deciding. Pending cells are unresearched, not zero.

When should you choose Gleap, and when Userback?

Gleap

Choose Gleap when

  • You want the replay and the console on the first plan you pay for. Gleap has both on Starter; Userback holds them to Business at $79 a month billed annually.
  • The product is a native mobile app on more than one platform. Gleap ships iOS, Android, React Native, Flutter and Ionic from the start; Userback's mobile SDK sits on Business Plus.
  • You want the feedback tool to answer customers too. Gleap's Kai agent resolves support conversations from Starter, and Userback connects to Intercom or Zendesk rather than replacing them.
Userback

Choose Userback when

  • You are two people and want to start for nothing. Userback's Free Forever carries two seats and two projects; Gleap's trial ends after 14 days and Starter carries one seat.
  • The entry price matters and more than one person will use it. Userback's Team is $29 a month billed annually for five seats and five projects; Gleap's second seat means Team at $149.
  • Your support desk is Intercom or Zendesk and should stay that way. Userback integrates with both; Gleap is a support desk of its own.
  • You want an MCP connector on the cheapest paid plan. Userback lists one from Team; Gleap's pricing table does not say which plan carries its MCP server.
Notarus

The third option

Where does Notarus fit?

Notarus puts the rung both ladders climb to on the ground floor. Session replay, console logs, network requests and the environment arrive with every report on the free plan, which carries unlimited seats and 5 projects with no seven-day window and no item cap. Every panel action is also an MCP tool, so an agent works the same board a person does.

It stops where these two keep going. There is no native mobile SDK, no Intercom or Zendesk integration, and no agent answering customers. Feedback is taken on a live web page and pushed to seven trackers, Slack and Teams.

The pricing page carries all three prices, with SAML on Scale and nothing quoted on request.

Start free Notarus pricing
Seats on Free
Unlimited
Projects on Free
5
Replay retention
30 days
Session replay
On Free
Console and network
Every report
MCP server
Every plan

What do buyers ask about Gleap vs Userback?

Which is cheaper, Gleap or Userback?

Userback, at the bottom of the ladder. Its free plan carries two seats, and Team is $39 a month or $29 billed annually for five seats and five projects; Gleap's Starter is $59 a month or $49 billed annually for one seat and one project. The gap closes only if you want session replay, which Gleap includes on Starter and Userback sells on Business at $79 a month billed annually.

Does Userback have session replay on its free plan?

No. Userback's pricing page lists session replay under Business, alongside developer tools such as console logs and network requests. Gleap includes replay of the 60 seconds before the report from its Starter plan, and has no free plan at all.

Which one supports a native mobile app?

Both, at different points on the ladder. Gleap publishes SDKs for iOS, Android, React Native, Flutter and Ionic from Starter. Userback ships a mobile SDK on Business Plus, its top tier.

Do both have an MCP server?

Both list one. Userback's MCP connectors start on the Team plan and are described for Claude, ChatGPT and Cursor. Gleap publishes an MCP server covering tickets, contacts, statistics and help centre content, though its pricing table does not say which plan it needs.

How long does feedback stay visible on Userback's free plan?

Seven days. Userback's Free Forever plan carries two seats and two projects, and feedback disappears from view after seven days, so the free tier is a rolling window rather than an archive of everything reported. Gleap has nothing equivalent to compare: it has no free plan, its 14 day trial ends, and Starter at $59 a month or $49 billed annually follows for one seat and one project. Notarus, the third option, keeps its free plan open with no seven-day window and no item cap.

Or try the third option on the free plan.

5 projects and unlimited seats, session replay included. No card.

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