Marker.io is for agencies whose clients report bugs; Userback is for small teams starting free. Marker.io has no free plan, opens at $39 billed annually for three users, and keeps client reporters free. Userback starts free for two seats, opens at $29 billed annually, and reaches session replay at Business, $79, against Marker.io's Team at $149.
A widget and browser extension aimed at agencies reporting bugs on client sites, priced by page views as well as by seat.
A feedback platform with a four-step ladder, opening up AI insights, replay and mobile SDKs as a team moves up it.
Marker.io is a widget and browser extension for agencies reporting bugs on client sites, priced on seats, projects and page views. Reporters are a free, unlimited role with no dashboard; members pay. Starter, at $59 a month or $39 billed annually, connects GitHub, Trello, Asana, ClickUp, Monday and Linear, and Team adds Jira, session replay, console logs and network requests. It has no free plan and, by its own help centre, no built-in screen recording.
Userback is a feedback platform built around a widget, with a four-step ladder that opens as a team grows. Free Forever carries two seats and two projects and keeps feedback visible for seven days. Team adds five seats, five projects and MCP connectors for Claude, ChatGPT and Cursor. Business adds session replay, the developer tools that capture console and network activity, AI insights and 25 projects, and Business Plus adds a mobile SDK. Intercom and Zendesk are among its integrations.
Marker.io UserbackEvery claim about Marker.io and Userback comes from each vendor's own public materials, read on 13 September 2026. Products change; check each vendor's site before deciding. Pending cells are unresearched, not zero.
The third option
Neither ladder has to be climbed for the evidence. On Notarus, session replay, console logs, network requests and the environment come with every report on the free plan, screen recording is on the same plan, and that plan carries unlimited seats and 5 projects and keeps feedback visible for longer than seven days. A named client access follows a project with its own key and is never a member, so the reporter-never-pays premise Marker.io sells holds here too.
What it lacks is the width of Userback's upper tiers and the reach of Marker.io's tracker list. There is no mobile SDK, no Intercom or Zendesk integration, no GitLab, Azure DevOps or Bitbucket connection, and it takes feedback on a live web page only: no Figma file, no PDF, no image.
Its prices, three of them, are published rather than quoted, SAML included.
Userback, at the entry plan and at the plan where replay arrives. Its Team plan is $39 a month or $29 billed annually for five seats and five projects, against Marker.io's Starter at $59 a month or $39 billed annually for three users and ten projects, and Userback's free plan has no equivalent on Marker.io. Replay on Userback costs $79 a month billed annually at Business; on Marker.io it is $149 at Team.
Both do, and neither on its entry plan. Marker.io lists session replay, console logs and network requests on Team and Business and not on Starter, and discards a recording whose session never became an issue after 15 minutes. Userback lists session replay and developer tools on Business and Business Plus.
On Marker.io, yes, and it is the product's premise: reporters are free and unlimited on every plan and never count as a seat. Userback counts seats on Free and Team, two and five, and stops counting them from Business; its pricing page does not describe a separate free reporter role.
Both list one. Marker.io documents an MCP server open to everyone while in beta, with a tool set for triaging and resolving issues. Userback lists MCP connectors from its Team plan for Claude, ChatGPT and Cursor, described as giving the assistant context on feedback, bug reports and session data.
Userback does, on Business Plus, the top of its four-step ladder. Marker.io does not offer one: a React Native SDK is on its public roadmap without a date, so its widget and browser extension cover live websites only. A team collecting feedback from a native app has Userback as the only option of the two today. Notarus has no mobile SDK either and takes feedback on a live web page only.
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