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Ruttl vs Userback

Ruttl is for design feedback across file types; Userback is the ladder toward replay-backed bug reports. Ruttl covers websites, mobile apps, images and PDFs at $18 per user a month, with Jira on the free plan and no console or replay. Userback gives two seats free, Team at $29 billed annually, and session replay at Business.

See the table Where Notarus fits
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Ruttl

Ruttl

A feedback tool spread across surfaces rather than depth: live websites, mobile apps, images and PDFs in one place, sold per user with a free tier.

Free plan
A free Basic plan with 1 project and 5 pages. Its plan card and its comparison table disagree on how many users and guests it carriesPending verification
Paid plan entry
Pro, $18 a month per user, for 1 admin and up to 50 users. The annual figure is not in the served page
Pricing model
Per user, with unlimited projects and pages on Pro
Userback

Userback

A feedback platform with a four-step ladder, opening up AI insights, replay and mobile SDKs as a team moves up it.

Free plan
Free Forever: 2 seats, 2 projects, and feedback stays visible for 7 days
Paid plan entry
Team, $39 a month or $29 billed annually, for 5 seats and 5 projects
Pricing model
Per tier: 5 projects on Team, 25 on Business, 50 on Business Plus

What are Ruttl and Userback built for?

Ruttl

Ruttl

Ruttl is a feedback tool spread across surfaces rather than depth: live websites, mobile apps through an NPM package, images and PDFs, sold per user with a free Basic plan and guests commenting from a shared link. Its MCP server writes as well as reads, marking a thread resolved once the fix ships. Its annual price is painted in by a script and absent from the served page.

Userback

Userback

Userback is a feedback platform built around a widget, with a plan ladder that opens as a team grows: two seats and two projects free, then Team, Business and Business Plus adding AI insights, session replay, developer tools, a mobile SDK and Intercom and Zendesk integrations. MCP connectors for Claude, ChatGPT and Cursor arrive from Team. On the free plan, feedback stops being visible after seven days.

How do Ruttl and Userback compare head to head?

Dimension
Ruttl Ruttl
Userback Userback
Free plan
A free Basic plan with 1 project and 5 pages. Its plan card and its comparison table disagree on how many users and guests it carries Pending verification
Free Forever: 2 seats, 2 projects, and feedback stays visible for 7 days
Paid plan entry
Pro, $18 a month per user, for 1 admin and up to 50 users. The annual figure is not in the served page
Team, $39 a month or $29 billed annually, for 5 seats and 5 projects
Pricing model
Per user, with unlimited projects and pages on Pro
Per tier: 5 projects on Team, 25 on Business, 50 on Business Plus
What it takes feedback on
Live websites, mobile apps, images and PDFs
Websites and web apps through the widget; native apps through the mobile SDK on Business Plus
Session replay
Not offered. No session replay appears on its site
Business plan, $99 a month or $79 billed annually
Console and network capture
Not offered. Neither appears on its site
Business plan, listed as developer tools
Screen recording
Video comments, uploaded by the reporter rather than captured
Video recording, plan not stated on the pricing page Pending verification
Issue tracker integrations
Trello, Slack, Asana and Jira from the free plan. ClickUp from Pro. Monday is listed as coming soon and GitHub is not listed
Not itemised on the pricing page Pending verification
Support-desk integrations
Not stated on its site Pending verification
Intercom and Zendesk
AI features
Not stated on the pricing page Pending verification
AI insights and sentiment from Business
MCP server
Reads tickets and marks threads resolved once the fix is live. Whether Pro is required is not answered in the served page Pending verification
MCP connectors from Team, for Claude, ChatGPT and Cursor
Outsiders
Guests comment from a shareable link with no sign up
Seats are counted: 2 on Free, 5 on Team, and not counted from Business
Storage
1 GB on Basic, 50 GB on Pro, 100 GB on Business
Not stated on the pricing page Pending verification

Every claim about Ruttl and Userback comes from each vendor's own public materials, read on 13 September 2026. Products change; check each vendor's site before deciding. Pending cells are unresearched, not zero.

When should you choose Ruttl, and when Userback?

Ruttl

Choose Ruttl when

  • The feedback is about design across several kinds of file. Ruttl takes comments on live sites, mobile apps, images and PDFs in one place; Userback's widget works on a website, and native apps wait for Business Plus.
  • You want the trackers on the free plan. Ruttl's Basic arrives with Trello, Slack, Asana and Jira connected and takes guest comments from a shared link with no sign up.
  • A per user price fits your team better than a tier. Ruttl publishes $18 per user a month with unlimited projects and pages on Pro; Userback caps projects at 5, 25 and 50 by tier.
  • You want the agent to close the thread. Ruttl's MCP server writes as well as reads, marking a thread resolved once the fix is live.
Userback

Choose Userback when

  • The report has to show what the browser was doing. Userback attaches session replay and developer tools from Business; Ruttl publishes none of replay, console or network anywhere on its site.
  • Your support team works in Intercom or Zendesk. Userback integrates with both; Ruttl's site does not mention either.
  • You want the annual price in writing. Userback prints monthly and annual figures for Team and Business; Ruttl's yearly panel is filled in by a script and is empty in the page a reader receives.
  • You want AI over the feedback stream. Userback lists AI insights and sentiment from Business; Ruttl's pricing page does not mention them.
Notarus

The third option

Where does Notarus fit?

Notarus is for the reader who wants Userback's Business tier evidence at Ruttl's free-tier price. Session replay, console logs, network requests and the environment arrive with every report on the free plan, with unlimited seats and 5 projects, and the reporter follows their own ticket from a link. Every panel action is an MCP tool as a shipping rule, so an agent can triage as well as read.

It is narrower than both. Feedback is taken on a live web page only, so there is no mobile app, image or PDF review of the kind Ruttl sells, and no mobile SDK or Intercom and Zendesk integration of the kind Userback sells. Seats are not counted, which also means there is no per user price for a team that prefers one.

The pricing page carries the amounts for all three plans, SAML included, with monthly and annual figures for the two paid ones.

Start free Notarus pricing
Seats on Free
Unlimited
Projects on Free
5
Replay retention
30 days
Session replay
On Free
Console and network
Every report
MCP server
Every plan

What do buyers ask about Ruttl vs Userback?

Does Ruttl have session replay like Userback?

No. Neither session replay, console logs nor network requests appear anywhere on Ruttl's site, and its video is a clip the reporter records and uploads. Userback lists session replay on its Business plan, $99 a month or $79 billed annually, alongside developer tools for console and network activity.

Which free plan is bigger?

It is hard to say, because Ruttl's page gives two answers. Its Basic card offers up to 5 users, 1 project, 5 pages and unlimited guests, while the comparison table lower on the same page gives that plan 1 user and up to 5 guests. Userback's Free Forever is two seats and two projects without ambiguity, but feedback stops being visible after seven days, which Ruttl's free plan does not do.

How does per user pricing on Ruttl compare with Userback's tiers?

Ruttl's Pro is $18 a month per user, for one admin and up to 50 users, with unlimited projects and pages, so the bill follows headcount. Userback's Team is $39 a month or $29 billed annually for five seats and five projects, and stops counting seats from Business. Two people pay $36 a month on Ruttl, under Team's $39 monthly figure, and three pay $54, over it; a team of five with more than five projects reaches Userback's Business before Ruttl changes its price.

Do both have an MCP server?

Both list one, with different jobs. Ruttl's reads tickets and marks a thread resolved once you tell the agent the fix is live, though its page does not answer whether a Pro plan is needed. Userback's MCP connectors start on Team and are described as giving Claude, ChatGPT and Cursor context on feedback, bug reports and session data.

Can Ruttl or Userback review a PDF or a mobile app?

Ruttl reviews both. It takes comments on live websites, mobile apps through an NPM package, images and PDFs in one place, sold per user at $18 a month. Userback collects feedback on websites and web apps through its widget, and reaches a native app only through the mobile SDK on its Business Plus plan; neither images nor PDFs appear in what it takes feedback on. For design feedback spread across file types, Ruttl is the wider of the two.

Or try the third option on the free plan.

5 projects and unlimited seats, session replay included. No card.

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