BugHerd vs Pastel

BugHerd is for the build and the bug list; Pastel is for the approval round on creative work. BugHerd gives unlimited client users and projects from $50 a month, over live sites, Figma designs and PDFs. Pastel layers comments over live sites through its proxy, emails and video, from a free plan with one active canvas.

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BugHerd

BugHerd

A pin-on-the-page feedback tool for agencies and studios, sold by team members with clients thrown in free.

Free plan
None. A free trial, whose length its pricing page does not state
Paid plan entry
Standard, $50 a month or $42 billed annually, for 5 members. Extra members are $8 each a month
What is counted
Members. Client users and projects are unlimited on every plan
Pastel

Pastel

A review and approval tool for creative work, layering comments over a live site through its own proxy as well as over PDFs, emails and uploaded images.

Free plan
Free Forever: 1 user and 1 active canvas, with unlimited guest reviewers
Paid plan entry
Pro, $35 a month or $29 billed annually, for 2 users and 3 active canvases
What is counted
Users and active canvases. Canvases stop being counted on Team; guest reviewers are unlimited on every plan

What are BugHerd and Pastel built for?

BugHerd

BugHerd

BugHerd is a pin-on-the-page feedback tool for agencies and studios, sold by team member with clients thrown in free. Every plan carries unlimited client users and unlimited projects, and feedback pins to the element on a live website, a Figma design, a PDF or an image, captured with a screenshot, the browser, the operating system and the URL. Trello, Slack and GitHub connect from Standard; Jira, Asana, Linear, ClickUp and Monday from Premium. Console logs, network requests and session replay are not offered on any plan.

Pastel

Pastel

Pastel is a review and approval tool for creative work. It layers comments over a live website through its own proxy, with no code snippet and no extension to install, and over PDFs, emails, uploaded images and uploaded video. A canvas is the thing being reviewed, and the free plan keeps one active at a time; Pro carries three, and canvases stop being counted on Team. Guest reviewers are unlimited on every plan. It captures no console logs, network requests or session replay, and its MCP server is described as making the change and resolving the comment itself.

How do BugHerd and Pastel compare head to head?

Dimension
BugHerd BugHerd
Pastel Pastel
Free plan
None. A free trial, whose length its pricing page does not state
Free Forever: 1 user and 1 active canvas, with unlimited guest reviewers
Paid plan entry
Standard, $50 a month or $42 billed annually, for 5 members. Extra members are $8 each a month
Pro, $35 a month or $29 billed annually, for 2 users and 3 active canvases
What is counted
Members. Client users and projects are unlimited on every plan
Users and active canvases. Canvases stop being counted on Team; guest reviewers are unlimited on every plan
What it takes feedback on
Live websites, Figma designs, PDFs and images
Live websites through its proxy, PDFs, emails, uploaded images and uploaded video
Anything to install on the site
A widget script on the site being reviewed
Nothing. Comments are layered through Pastel's own proxy
Session replay
Not offered on any plan. LogRocket or FullStory sessions can be linked through an integration
Not offered. It appears nowhere on its site
Console and network capture
Not offered on any plan. It captures a screenshot with browser, operating system and URL
Not offered. Neither appears anywhere on its site
Screen recording
Video feedback, recorded by the reporter, on every plan
Not stated. Uploaded video can be reviewed Pending verification
Issue tracker integrations
Trello, Slack and GitHub from Standard. Jira, Asana, Linear, ClickUp and Monday from Premium, $150 a month or $125 billed annually
Trello, Asana, Jira, ClickUp and Monday from Team, $119 a month or $99 billed annually. GitHub and Linear are not listed
MCP server
BugHerd MCP, in beta, on every plan
An MCP server whose agent makes the change, replies with what it did and resolves the comment. Names Cursor, Claude and ChatGPT
Storage
10 GB on Standard, 25 GB on Studio, 50 GB on Premium
2 GB of video storage on Free, 100 GB on Pro
Single sign-on
Not stated on the pricing page Pending verification
SAML on Enterprise, $450 a month from 10 users

Every claim about BugHerd and Pastel comes from each vendor's own public materials, read on 13 September 2026. Products change; check each vendor's site before deciding. Pending cells are unresearched, not zero.

When should you choose BugHerd, and when Pastel?

BugHerd

Choose BugHerd when

  • The comments are bugs, and there are many projects. BugHerd's projects are unlimited on every plan; Pastel counts active canvases until Team.
  • The file is a Figma design. BugHerd pins feedback on it directly; Pastel's listed surfaces are live sites, PDFs, emails, images and video.
  • You want the report in GitHub. BugHerd connects it from Standard; Pastel lists neither GitHub nor Linear on any plan.
  • Five people work the feedback. BugHerd's Standard carries five members; Pastel's Pro carries two users and Team opens at five.
Pastel

Choose Pastel when

  • You cannot put anything on the site being reviewed. Pastel layers comments over a live site through its own proxy, with no snippet and no extension, which reaches a client's staging site on a day nobody can deploy; BugHerd needs its widget on the page.
  • The thing being approved is an email, an uploaded image or a video. Pastel reviews all three beside the live site; BugHerd does not list emails.
  • You want to start free. Pastel's Free Forever carries one user and one active canvas with unlimited guest reviewers; BugHerd has no free plan.
  • You want the agent to close the loop. Pastel describes its MCP server as reading the comment, making the change in the codebase, replying and resolving the comment; BugHerd's is listed in beta.
Notarus

The third option

Where does Notarus fit?

Notarus is the tool for when the review round has turned into a bug queue on a live web page. Each report arrives with session replay, console logs, network requests and the environment, none of which either of these captures, on a free plan with unlimited seats and 5 projects, and every panel action is an MCP tool. A client follows the project through a named access that is not a member.

It reviews no files. A Figma design, a PDF, an email, an image or a video has nowhere to go, and there is no proxy: the widget has to be on the page. There is no mobile SDK and no Intercom or Zendesk integration. For an approval round on creative work, Pastel is the right tool and BugHerd the right one for design files.

The pricing page lists every plan's amount, SAML on the top one.

Seats on Free
Unlimited
Projects on Free
5
Replay retention
30 days
Session replay
On Free
Console and network
Every report
MCP server
Every plan

What do buyers ask about BugHerd vs Pastel?

Is Pastel a bug tracker like BugHerd?

No. Pastel is a review and approval tool for creative work, and a comment on it says where, not why: it captures no console logs, no network requests and no session replay. BugHerd is a feedback and bug tool with a task behind each pin, though it captures no console either, only a screenshot with the browser, the operating system and the URL.

Which one has a free plan?

Pastel. Free Forever carries one user, one active canvas and 2 GB of video storage, with unlimited guest reviewers; the single active canvas means a second review waits for the first to be retired. BugHerd offers a trial whose length its pricing page does not state and starts at $50 a month.

Do I have to install anything on the site?

On BugHerd, yes: the widget goes on the site being reviewed. On Pastel, no: it states that comments are layered over a live website through its own proxy, with no code snippets or Chrome extensions, so a client's staging site can be reviewed without a deploy.

Which connects to Jira for less?

Pastel, at Team for $119 a month or $99 billed annually, against BugHerd's Premium at $150 a month or $125 billed annually. BugHerd connects Trello, Slack and GitHub from its entry tier, though, and Pastel does not list GitHub or Linear on any plan.

Do BugHerd and Pastel both have an MCP server?

Yes, both publish one, and they describe different jobs. Pastel's MCP server is described as reading the comment, making the change in the codebase, replying with what it did and resolving the comment itself, and its page names Cursor, Claude and ChatGPT as the agents it serves. BugHerd's MCP is listed on every plan and marked as beta. For a studio that wants the agent to close the review loop, Pastel's description is the more complete of the two.

Or try the third option on the free plan.

5 projects and unlimited seats, session replay included. No card.

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