A field kit for the whole report.

Collect screenshots, replay, logs and browser context for bug reports.

• Annotated screenshot, drawn by the reporter on their own screen
• Console errors and network calls, with secrets scrubbed
• Page URL, viewport and browser captured with widget reports

The minutes before the report, inputs always masked.

• The DOM as it changed: mutations, pointers, scroll and masked input
• Rage clicks recorded as their own event: three clicks on one target inside a second
• Inputs always masked: typed characters are never recorded

The reporter records the bug as it happens, on every plan.

• The reporter presses Record in the composer and Stop on the capture pill
• Uploaded while it records; the ceiling is 60 seconds and a cut take says so
• On every plan, free one included; session replay records the rest on its own

Received → WIP → QA → Done, severity and priority apart.

• Received → WIP → QA → Done, renameable and reorderable per project
• Severity and priority as independent fields, with independent filters
• Public and internal replies, with reply templates

The person who filed a bug follows their own reports from a link, without an account.

• A signed per-reporter link: no account, no seat, every ticket that person filed
• Status changes and public replies appear as the board moves
• Five languages, set per project, falling back to the reader's browser

A named key per client contact: the project's progress, revocable, never a seat.

• A named access per person, with its own key you revoke or regenerate
• They see the project's progress: every ticket, or only the ones you mark
• Client accesses are not members and never count against your seats

JSON theming on Free; custom CSS and whitelabel on Pro and Scale.

• One <script> tag, rendered inside a Shadow DOM
• Colours, radii and labels themed from JSON on every plan
• Custom CSS and whitelabel on Pro

NPS, CSAT, rating, choice and free text, in the same widget.

• NPS, CSAT, rating, single choice, multiple choice and free text
• One active campaign per survey project; draft, paused and closed beside it
• Aggregates: response count, completion rate, NPS, CSAT, rating averages

Pick elements on the live page and file tickets. Pro.

• Pick an element on the live page and file a ticket against it
• HMAC-signed sessions, valid for eight hours
• Pro capability, started by a member or above