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BugHerd vs Jam

BugHerd is for the client who found the bug; Jam is for the engineer who will fix it. BugHerd pins comments on a live site, Figma file or PDF, with unlimited client users and projects from $50 a month. Jam's Chrome extension records console logs, network requests and user events, free for 30 recordings a month.

See the table Where Notarus fits
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BugHerd

BugHerd

A pin-on-the-page feedback tool for agencies and studios, sold by team members with clients thrown in free.

How a report is made
A widget on the site, or a comment pinned on a design file or PDF, by a client user who is never a counted member
Free plan
None. A free trial, whose length its pricing page does not state
Paid plan entry
Standard, $50 a month or $42 billed annually, for 5 members. Extra members are $8 each a month
Jam

Jam

A browser extension and an iOS app that turn what just happened into a shareable object carrying console logs, network requests and user events, aimed at handing it to a coding agent.

How a report is made
A Chrome extension or an iOS app, or a shared Recording Link that needs no account or install
Free plan
30 Jams a month, 5 Recording Links, recordings up to 5 minutes and 5 creator seats
Paid plan entry
Team, $14 per creator a month billed yearly, for 50 creator seats. The monthly figure is not in the served page

What are BugHerd and Jam built for?

BugHerd

BugHerd

BugHerd is a pin-on-the-page feedback tool for agencies and studios, sold by team member with clients thrown in free. Every plan carries unlimited client users and unlimited projects, and feedback pins to the element on a live website, a Figma design, a PDF or an image. It captures a screenshot with the browser, the operating system and the URL, and lets the reporter record a video; session replay, console logs and network requests are not offered on any plan. Its MCP server is listed on every plan as beta.

Jam

Jam

Jam is a capture tool for the people building the software: a Chrome extension and an iOS app that turn what just happened into a shareable object carrying console logs, network requests, user events and device data, aimed at handing it to a coding agent. Anyone can also record from a shared Recording Link without an account. Its replay is an opt-in rolling buffer of the last two minutes held in the browser, its MCP server writes as well as reads, and its documentation states the recorder interface cannot be customised. There is no widget to embed in a site.

How do BugHerd and Jam compare head to head?

Dimension
BugHerd BugHerd
Jam Jam
How a report is made
A widget on the site, or a comment pinned on a design file or PDF, by a client user who is never a counted member
A Chrome extension or an iOS app, or a shared Recording Link that needs no account or install
Free plan
None. A free trial, whose length its pricing page does not state
30 Jams a month, 5 Recording Links, recordings up to 5 minutes and 5 creator seats
Paid plan entry
Standard, $50 a month or $42 billed annually, for 5 members. Extra members are $8 each a month
Team, $14 per creator a month billed yearly, for 50 creator seats. The monthly figure is not in the served page
Who is free
Client users and projects, unlimited on every plan
Viewer seats, free and unlimited. Creators are counted
Session replay
Not offered on any plan. LogRocket or FullStory sessions can be linked through an integration
Instant Replay, an opt-in rolling buffer of the last 2 minutes, held in the browser
Console and network capture
Not offered on any plan. It captures a screenshot with browser, operating system and URL
Included on Free
Screen recording
Video feedback, recorded by the reporter, on every plan
Included on Free, capped at 5 minutes. 15 minutes from Team. Records a tab or the desktop with audio
What it takes feedback on
Live websites, Figma designs, PDFs and images
Whatever is in the browser or on the desktop while recording
Issue tracker integrations
Trello, Slack and GitHub from Standard. Jira, Asana, Linear, ClickUp and Monday from Premium, $150 a month or $125 billed annually
Jira, Linear, GitHub, GitLab, Asana, ClickUp, Azure DevOps and Notion. Trello and Monday are not listed
MCP server
BugHerd MCP, in beta, on every plan
Included on Free. Reads a Jam's logs and requests, and writes comments, folders and recording links
Theming the reporter's experience
Not stated on the pricing page Pending verification
Not offered. Its documentation states the recorder interface cannot currently be customised
Single sign-on
Not stated on the pricing page Pending verification
SAML on Enterprise, priced on request

Every claim about BugHerd and Jam comes from each vendor's own public materials, read on 13 September 2026. Products change; check each vendor's site before deciding. Pending cells are unresearched, not zero.

When should you choose BugHerd, and when Jam?

BugHerd

Choose BugHerd when

  • The people reporting are clients who should not have to install anything. BugHerd puts the widget on the site and the pin on the page; Jam asks the reporter for an extension or a Recording Link.
  • The feedback is on a design, not a running page. BugHerd reviews Figma files, PDFs and images; Jam records what is on screen.
  • You want the comment to live in the feedback tool as a task rather than as a recording in a tracker. A BugHerd pin is a task; Jam's output is the recording and the tracker issue it lands in.
  • You run many client projects. Projects are unlimited on every BugHerd plan.
Jam

Choose Jam when

  • The bug needs the console and the network log, and your own team is filing it. Jam captures both on its free plan; BugHerd captures neither on any plan.
  • You want to hand the bug to a coding agent. Jam's MCP server reads the logs and requests and writes back comments and folders, and its AI writes the repro steps from the recording.
  • You want to start with nothing. Jam's free plan carries thirty recordings a month and five creator seats; BugHerd has no free plan.
  • Your trackers are Linear, GitLab, Azure DevOps or Notion. Jam connects all four; BugHerd's list stops at Trello, Slack, GitHub and, from Premium, Jira, Asana, Linear, ClickUp and Monday.
Notarus

The third option

Where does Notarus fit?

Notarus is the widget with Jam's evidence inside it. A client or a customer reports from a button on the page, with no extension and no link, and the report arrives with session replay recorded server side, console logs, network requests and the environment, on the free plan with unlimited seats and 5 projects. Every panel action is an MCP tool, so an agent can work the board.

It does not record a desktop or a tab the way Jam does, and it does not review a Figma file, a PDF or an image the way BugHerd does: feedback is taken on a live web page and nothing else. There is no mobile SDK and no Intercom or Zendesk integration either.

Every plan's price is on the pricing page, SAML included on Scale.

Start free Notarus pricing
Seats on Free
Unlimited
Projects on Free
5
Replay retention
30 days
Session replay
On Free
Console and network
Every report
MCP server
Every plan

What do buyers ask about BugHerd vs Jam?

Is Jam a replacement for BugHerd?

Only if the people reporting bugs are your own team. Jam is a browser extension and an iOS app with no widget to embed, and its documentation states the recorder interface cannot be customised, so a client is asked to install something or open a Recording Link. BugHerd is built for the client who installs nothing and pins a comment on the page or the design.

Does BugHerd capture console logs like Jam does?

No. Jam captures console logs and network requests on its free plan. BugHerd's pricing page lists neither on any plan; it captures a screenshot with the browser, the operating system and the URL, and lets the reporter record a video.

Which one has a free plan?

Jam. Its free plan carries thirty Jams a month, five Recording Links, recordings up to five minutes and five creator seats, with console and network logs included. BugHerd offers a free trial whose length its pricing page does not state, and its cheapest plan is Standard at $50 a month.

Can a client use Jam without an account?

Yes, through a Recording Link, which needs no account or install and lets anyone record what they see. What the client cannot do is pin a comment on a live page or a design file the way BugHerd's client users do; the output is a recording rather than a placed comment.

Which has the more capable MCP server, BugHerd or Jam?

Jam's, on what each vendor publishes. Jam's MCP server is included on the free plan, reads a recording's console logs and network requests, and writes comments, folders and recording links, which is why the product is aimed at handing a bug to a coding agent. BugHerd's MCP is listed on every plan and marked as beta. A team that wants an agent to work the bug from the evidence starts with Jam; a team that wants the pin on the page starts with BugHerd.

Or try the third option on the free plan.

5 projects and unlimited seats, session replay included. No card.

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