Userback
Userback is a feedback platform built around a widget, with a plan ladder that opens up as a team grows: two seats free, then Team, Business and Business Plus adding AI insights, session replay, mobile SDKs and support-desk integrations.
Notarus vs Userback
- Reviewed
- 2 pending verification
Notarus includes session replay and the MCP server on its free plan. Userback puts replay on Business, $79 a month, and MCP connectors on Team at $29. Notarus gives unlimited seats on every plan; Userback counts two on Free, five on Team. Userback is the better choice for a native mobile app, which Notarus does not support.
Free plan
unlimited seats, 5 projects
2 seats, 2 projects
Session replay
Included on Free
Business plan, $79/mo billed annually
Paid plan entry
$19/mo, unlimited seats, 20 projects
$29/mo billed annually, 5 seats, 5 projects
MCP server
Included on Free. Every panel action is an MCP tool, as a shipping rule rather than a feature
MCP connectors from the Team plan, for connecting Claude, ChatGPT and Cursor
Screen recording
Included on Free
Video recording, plan not stated on the pricing page Pending verification
What are Notarus and Userback built for?
Notarus
Notarus is built on one rule instead of a ladder: every action the panel can take is also an MCP tool, so an agent can triage the board a person triages. The evidence a report carries (replay, console, network, environment) is on the free plan rather than gated behind a tier.
How do Notarus and Userback compare head to head?
Dimension
Notarus UserbackFree plan
unlimited seats, 5 projects
2 seats, 2 projects
Session replay
Included on Free
Business plan, $79/mo billed annually
Paid plan entry
$19/mo, unlimited seats, 20 projects
$29/mo billed annually, 5 seats, 5 projects
MCP server
Included on Free. Every panel action is an MCP tool, as a shipping rule rather than a feature
MCP connectors from the Team plan, for connecting Claude, ChatGPT and Cursor
Screen recording
Included on Free
Video recording, plan not stated on the pricing page Pending verification
Console and network capture
Included on Free
Business plan (developer tools)
Client and reporter portals without an account
Included on Free. A named client access per contact, with a key you revoke; it is not a member and never uses a seat
Not stated on the pricing page Pending verification
Mobile SDK
Not offered
Business Plus
AI insights and sentiment
AI on every ticket from Free; weekly project insights on Pro
Business plan and above
Every claim about Userback comes from the vendor's own public materials, read on 2026-09-13. Products change; check the vendor's site before deciding. Pending cells are unresearched, not zero.
When should you choose Userback, and when Notarus?
Choose Userback when
- You collect feedback from a native mobile app. Userback ships a mobile SDK on Business Plus; Notarus is web-only and has no mobile SDK at all.
- Your team runs on Intercom or Zendesk and you want feedback to land there. Userback integrates with both; Notarus does not.
- You want sentiment analysis across a large volume of feedback as a first-class report, which is what Userback's Business tier is built around.
Choose Notarus when
- You want the session replay attached to a report without upgrading. It is on the Notarus free plan; on Userback it starts at $79 a month.
- An agent is part of your triage loop. Notarus' parity rule means anything the panel does, an MCP tool does: a capability without its tool is not considered shipped.
- You run many small projects. Notarus' Pro carries 20 and Scale drops the ceiling entirely; Userback's tiers cap at 5, 25 and 50.
- You want the person who reported the bug to follow it without creating an account, from a link.
- You report to a client. A named client access opens the project's progress with its own key, is revoked one person at a time, and is not a member of your organisation, so the people you report to never move the seat count on your bill.
What do buyers ask about Notarus vs Userback?
Does Userback have session replay?
Yes, on its Business plan, which is $79 a month billed annually at the time of writing. Userback's pricing page lists session replay under Business alongside developer tools such as console logs and network requests. Notarus includes replay on its free plan.
Do both tools have an MCP server?
Both offer MCP. Userback lists MCP connectors from its Team plan for connecting Claude, ChatGPT and Cursor. Notarus treats MCP as a parity rule rather than a connector: every action available in the panel is exposed as an MCP tool, and a feature without its tool is not considered finished.
Which is cheaper?
It depends on what you need. Userback's Team is $29 a month billed annually and Notarus' Pro is $19 a month, and they buy different things: Team gives 5 seats and 5 projects, and Pro gives unlimited seats and 20 projects. If what you want is feedback with the replay attached, Notarus' free plan carries it at any team size and Userback's does not.
Does Userback have a mobile SDK?
Yes, on its Business Plus plan. Userback's pricing page lists a mobile SDK on that tier, so feedback from a native iOS or Android app is something it supports and Notarus does not: Notarus is web only and has no mobile SDK on any plan. If a native app is where your users are, Userback is the better choice of the two. If the feedback comes from a web page, the mobile SDK does not enter the decision.
Does Userback capture console logs and network requests?
Yes, from its Business plan, where the pricing page groups them under developer tools next to session replay. Below that tier a Userback report does not carry the console or the network log. Notarus includes both on its free plan, together with the replay and the environment details. For a team already on Userback Business the two tools are level on this point; below it, a Notarus report carries more of the technical detail a developer opens a ticket for.
Other comparisons
Try it on the free plan before you decide.
5 projects and unlimited seats, session replay included. No card.