Userback is the platform that grows into replay and AI insights; Ybug is the simpler per-project price in euros. Userback gives two seats free, Team at $29 a month billed annually, and session replay waits at Business. Ybug starts at 10 euros a month, reaches full console and network at 23 euros, with no MCP server.
A feedback platform with a four-step ladder, opening up AI insights, replay and mobile SDKs as a team moves up it.
A visual bug reporting widget sold by project and by team member, priced in euros, with unlimited reporters on every plan including the free one.
Userback is a feedback platform built around a widget, with a plan ladder that opens as a team grows: two seats and two projects free, then Team, Business and Business Plus adding AI insights, session replay, developer tools, a mobile SDK and support-desk integrations. MCP connectors for Claude, ChatGPT and Cursor arrive from Team. On the free plan, feedback stops being visible after seven days.
Ybug is a visual bug reporting widget sold by project and by team member, in euros, with unlimited reporters on every plan including the free one. Its free plan is one project, one team member and 50 screenshots a month. Console recording is absent there, limited on Basic and complete from Startup, where network request logging begins, and no MCP server appears on its site or in its documentation.
Userback YbugEvery claim about Userback and Ybug comes from each vendor's own public materials, read on 13 September 2026. Products change; check each vendor's site before deciding. Pending cells are unresearched, not zero.
The third option
Notarus is for the team that wants Userback's Business evidence and Ybug's unlimited reporters on the same free plan. Session replay, console logs, network requests and the environment arrive with every report at no cost, the reporter follows their own ticket from a link without a seat, and the plan carries unlimited seats and 5 projects with no seven-day window. Every panel action is an MCP tool as a shipping rule.
What it lacks is what makes each of these two wide in its own direction: no mobile SDK, no Intercom or Zendesk integration and no AI sentiment report of the kind Userback sells from Business, and no euro price or per project add-on of the kind Ybug sells. It takes feedback on a live web page and nothing else.
The pricing page prints all three plans, SAML included, with no form in the way.
Ybug at the entry, and the currencies differ. Its Basic is 13 euros a month or 10 billed annually for three projects and three team members; Userback's Team is $39 a month or $29 billed annually for five seats and five projects. The gap widens if you need the console: Ybug's Startup is 29 euros or 23 annually, while Userback's Business is $99 or $79 annually.
No. Ybug offers no session replay; what it has is a screen recording the reporter starts, available from Startup. Userback lists session replay on its Business plan alongside the developer tools that capture console and network activity.
For two colleagues, Userback's: two seats and two projects, with the caveat that feedback stops being visible after seven days. For one person running a small site with many outside reporters, Ybug's: one project, one team member, 50 screenshots a month, unlimited reporters and no clock, but no console recording, browser extensions or integrations.
Userback does, from its Team plan, described as giving Claude, ChatGPT and Cursor context on feedback, bug reports and session data. Ybug does not: no MCP server or AI connector appears on its site or in its documentation.
On Ybug, never; on Userback, it depends on the tier. Ybug's reporters are unlimited on every plan, the free one included, and are never counted as team members, who number 1, 3, 7 and 15 by tier. Userback counts seats on its lower plans, 2 on Free and 5 on Team, and stops counting them from Business at $99 a month or $79 billed annually. A site with many occasional bug filers and few colleagues is the shape Ybug's pricing is built for.
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Markup.io vs Userback5 projects and unlimited seats, session replay included. No card.
