Gleap is for engineers reproducing a fault; Pastel is for clients approving a page. Gleap's widget files bugs with the 60 seconds before them plus console logs and network requests, from Starter at $49 a month billed annually. Pastel layers approval comments on a live site through its own proxy, starting free with unlimited guest reviewers.
An AI support platform where in-app bug reporting is one channel feeding an agent that answers customers, with SDKs for native mobile as well as the web.
A review and approval tool for creative work, layering comments over a live site through its own proxy as well as over PDFs, emails and uploaded images.
Gleap is an AI support platform with in-app bug reporting as one of its channels. An agent called Kai resolves support conversations from the entry plan, and the reports beneath it carry a replay of the 60 seconds before the bug, console logs, network requests and device data from Starter. It reaches iOS, Android, React Native, Flutter and Ionic as well as the web. Starter carries one seat and one project, and third-party integrations begin at Team.
Pastel is a review and approval tool for creative work. It layers comments over a live website through its own proxy, with no code snippet or extension to install on the site being reviewed, and does the same over PDFs, emails and uploaded images and video. Free Forever carries one user and one active canvas with unlimited guest reviewers; canvases stop being counted on Team. It captures no console logs, no network requests and no session replay, and its MCP server is described as having the agent make the change and resolve the comment itself.
Gleap PastelEvery claim about Gleap and Pastel comes from each vendor's own public materials, read on 13 September 2026. Products change; check each vendor's site before deciding. Pending cells are unresearched, not zero.
The third option
Notarus is closer to Gleap in what the report carries and closer to Pastel in what it costs to start. Session replay, console logs, network requests and the environment arrive on the free plan, with unlimited seats and 5 projects, and a named client access follows a project with its own key without becoming a member. Every panel action is also an MCP tool, so an agent can triage the board a person triages.
It reviews a live web page and only that: no PDF, no email, no image, no Figma file, which is Pastel's whole surface, and no native mobile SDK, which is Gleap's. It also needs its widget on the page; there is no proxy that reaches a site you cannot deploy to. There is no support agent and no Intercom or Zendesk integration.
Free, Pro and Scale carry published prices on the pricing page, SAML among them.
No. Console logs, network requests and session replay appear nowhere on Pastel's site, so a comment says where something is wrong and not what the browser was doing. Gleap captures all three automatically from its Starter plan.
No. Gleap's plans open at Starter, $59 a month or $49 billed annually, for one seat and one project, with a 14 day trial underneath. Pastel's Free Forever carries one user, one active canvas and unlimited guest reviewers, and does not expire.
Pastel. It states that it layers comments on a live website through its own proxy, with no code snippet or Chrome extension to install, so a client's staging site can be reviewed without touching it. Gleap's widget and SDKs have to be added to the site or app.
Both publish one, with different ambitions. Pastel describes its agent reading a new comment, making the change in the codebase, replying with what it did and resolving the comment, and names Cursor, Claude and ChatGPT. Gleap's covers tickets, contacts, statistics and help centre content, and its pricing table does not say which plan carries it.
Yes, on its Team plan. Pastel lists Trello, Asana, Jira, ClickUp and Monday at Team, $119 a month or $99 billed annually; GitHub and Linear are not listed. Gleap holds third-party integrations to its own Team plan, at $179 a month or $149 billed annually, and its Starter has none. So on both tools the tracker connection is a second-tier purchase, and Pastel's second tier is the cheaper of the two. A team that files to GitHub or Linear will not find either listed on Pastel's plans.
Notarus vs Gleap Gleap alternatives Pastel alternatives
BugHerd vs Gleap BugHerd vs Pastel
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Gleap vs Ybug Jam vs Pastel Marker.io vs Pastel Pastel vs Ruttl Pastel vs Userback Pastel vs Usersnap Pastel vs Ybug
Markup.io vs Pastel5 projects and unlimited seats, session replay included. No card.
