Gleap is for customers reporting inside the product; Jam is for the engineers who shipped the bug. Gleap's widget captures the 60 seconds before the report, console logs and network requests from Starter at $49 a month billed annually. Jam is a Chrome extension with console and network on its free plan, aimed at coding agents.
An AI support platform where in-app bug reporting is one channel feeding an agent that answers customers, with SDKs for native mobile as well as the web.
A browser extension and an iOS app that turn what just happened into a shareable object carrying console logs, network requests and user events, aimed at handing it to a coding agent.
Gleap sells itself as an AI support platform rather than a bug tracker: an agent called Kai resolves support conversations from the entry plan, and in-app bug reporting is one of the channels feeding it. The capture underneath is complete from Starter, session replay of the 60 seconds before the report, console logs, network requests and device data, and it reaches iOS, Android, React Native, Flutter and Ionic as well as the web. Starter carries one seat and one project, and third-party integrations begin at Team.
Jam is a capture tool for the people building the software: a Chrome extension and an iOS app that turn what just happened into a shareable object carrying console logs, network requests, user events and device data. Its free plan carries 30 Jams a month with console and network included, viewers are unlimited and free, and its MCP server writes comments, folders and Recording Links as well as reading a capture. There is no widget to embed, and its documentation states the recorder interface cannot currently be customised.
Gleap JamEvery claim about Gleap and Jam comes from each vendor's own public materials, read on 13 September 2026. Products change; check each vendor's site before deciding. Pending cells are unresearched, not zero.
The third option
Notarus is the widget half of Gleap without the support desk, and the free-plan half of Jam with a button on your own site. Session replay, console logs, network requests and the environment arrive with every report on the free plan, which carries unlimited seats and 5 projects, and the widget is themed from a theme document on every plan, with custom CSS on Pro. Every panel action is also an MCP tool, as a shipping rule rather than a connector.
It does not do the two things that make this pair interesting at the edges. There is no native mobile SDK, so an iOS or Android app is Gleap's territory, and there is no desktop or tab recording of the kind Jam makes from an extension. Feedback is taken on a live web page, and there is no Intercom or Zendesk integration and no agent answering customers.
Prices for all three plans are on the pricing page, with SAML included and nothing on request.
No. Jam reaches a report through a Chrome extension, an iOS app or a Recording Link that has to be shared first, and its documentation states the recorder interface cannot currently be customised. Gleap is the one with a widget and mobile SDKs that live inside the product a customer is already using.
Jam. Its pricing table marks console and network logs on all three plans, the free one included, alongside 30 Jams a month. Gleap has no free plan; its capture is complete from Starter, at $59 a month or $49 billed annually, which carries one seat and one project.
Gleap's bug reporting page describes the replay as the 60 seconds before the report, captured automatically from its Starter plan. Jam's documentation describes Instant Replay as an opt-in rolling buffer of the last 2 minutes kept in the browser, so it exists only if the reporter enabled it beforehand.
Jam, on its free plan, alongside Linear, GitHub, GitLab, Asana, ClickUp, Azure DevOps and Notion. Gleap's pricing table marks third-party integrations as not included on Starter and included from Team, at $179 a month or $149 billed annually.
On Jam, no. Jam counts creators only: viewers are unlimited and free, its free plan carries 5 creator seats, and Team is $14 per creator a month billed yearly for up to 50 creator seats. Gleap counts seats from the start: Starter carries 1 seat, and seats become unlimited from Team at $179 a month or $149 billed annually. A team where many people read reports and few make them pays for fewer people on Jam.
Notarus vs Gleap Gleap alternatives Notarus vs Jam Jam alternatives
BugHerd vs Gleap BugHerd vs Jam
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Gleap vs Usersnap 
Gleap vs Ybug Jam vs Marker.io Jam vs Pastel Jam vs Ruttl Jam vs Userback Jam vs Usersnap Jam vs Ybug5 projects and unlimited seats, session replay included. No card.
