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Jam vs Marker.io

Jam is for the team building the software; Marker.io is for clients reporting on their site. Jam's free plan carries console, network and a two minute replay, then $14 per creator a month billed yearly. Marker.io has no free plan: Starter is $39 a month billed annually for three users, and replay arrives at Team, $149.

See the table Where Notarus fits
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Jam

Jam

A browser extension and an iOS app that turn what just happened into a shareable object carrying console logs, network requests and user events, aimed at handing it to a coding agent.

How a report is made
A Chrome extension, an iOS app, or a Recording Link that needs no account or install
Free plan
30 Jams a month, 5 Recording Links, recordings up to 5 minutes, 5 creator seats
Paid plan entry
Team, $14 per creator a month billed yearly, for up to 50 creator seats. The monthly figure is not in the served page
Marker.io

Marker.io

A widget and browser extension aimed at agencies reporting bugs on client sites, priced by page views as well as by seat.

How a report is made
A widget on the site and a browser extension. Reporters need no account
Free plan
None. A 15 day trial on the paid plans, no card required
Paid plan entry
Starter, $59 a month or $39 billed annually, for 3 users and up to 10 projects

What are Jam and Marker.io built for?

Jam

Jam

Jam turns what just happened in a browser into a shareable object: console logs, network requests, user events and device data, recorded from a Chrome extension, an iOS app or a Recording Link anyone can use without an account. Its free plan carries 30 Jams a month, 5 Recording Links, recordings up to 5 minutes and 5 creator seats, with viewers free and unlimited. The MCP server reads a Jam and writes comments, folders and links, and Jam AI drafts the title and the reproduction steps. Its documentation states the recorder interface cannot currently be customised.

Marker.io

Marker.io

Marker.io is a widget and browser extension aimed at agencies reporting bugs on client sites, priced on seats, projects and page views at once. Reporters are a free, unlimited role with no dashboard who follow their issue from a link. Starter, $59 a month or $39 billed annually, carries three users, ten projects and 5,000 page views a month; session replay, console logs, network requests and the Jira integration start at Team. Its help centre states there is no built-in screen recording, and its MCP server is documented as open to every plan while in beta.

How do Jam and Marker.io compare head to head?

Dimension
Jam Jam
Marker.io Marker.io
How a report is made
A Chrome extension, an iOS app, or a Recording Link that needs no account or install
A widget on the site and a browser extension. Reporters need no account
Free plan
30 Jams a month, 5 Recording Links, recordings up to 5 minutes, 5 creator seats
None. A 15 day trial on the paid plans, no card required
Paid plan entry
Team, $14 per creator a month billed yearly, for up to 50 creator seats. The monthly figure is not in the served page
Starter, $59 a month or $39 billed annually, for 3 users and up to 10 projects
Who is free
Viewers, unlimited. Creators are counted
Reporters, unlimited on every plan. Users are counted
Session replay
Instant Replay, an opt-in rolling buffer of the last 2 minutes held in the browser, on Free
Team plan, $199 a month or $149 billed annually
Console and network capture
Included on Free
Team plan, listed as developer tools
Screen recording
Included on Free, capped at 5 minutes. 15 minutes from Team. Records a tab or the desktop with audio
Not offered. Its help centre suggests recording elsewhere and pasting the link
Page views
Not stated on the pricing page Pending verification
Metered: 5,000 a month on Starter, 25,000 on Team, custom on Business
Issue tracker integrations
Jira, Linear, GitHub, GitLab, Asana, ClickUp, Azure DevOps and Notion, on Free. Trello and Monday are not listed
GitHub, Trello, Asana, ClickUp, Monday, Linear, GitLab, Azure DevOps and Bitbucket from Starter. Jira and issue sync from Team
MCP server
Included on Free. Reads logs and requests, writes comments, folders and Recording Links
Documented as open to every plan while in beta
Theming the reporter's experience
Not offered. The recorder interface cannot currently be customised
Not stated on the pricing page Pending verification
Single sign-on
SAML on Enterprise, priced on request
Not stated on the pricing page Pending verification

Every claim about Jam and Marker.io comes from each vendor's own public materials, read on 13 September 2026. Products change; check each vendor's site before deciding. Pending cells are unresearched, not zero.

When should you choose Jam, and when Marker.io?

Jam

Choose Jam when

  • The people finding bugs are your own engineers, testers or support staff. Jam installs in their browser in a minute, and its free plan already carries the console, the network log and the integrations.
  • You want a report a coding agent can act on. Jam's MCP server writes as well as reads, and Jam AI drafts the title and the reproduction steps from the recording.
  • The bug needs a recording longer than a moment, from a desktop rather than a page. Jam records a tab or the whole desktop with audio; Marker.io has no built-in screen recording.
  • You want to start on a free plan and never pay for the evidence. Console, network and Jam's replay are on the free plan; on Marker.io they are on Team.
Marker.io

Choose Marker.io when

  • The reporter is a client on their own site. Marker.io's widget is on the page, needs no account and no link sent first, and reporters are free and unlimited on every plan.
  • You bill per client site and want the plan shaped for that. Marker.io runs a separate Agency plan and counts projects rather than creators.
  • Your issues live in Trello or Monday. Marker.io connects both from Starter; Jam's integration list does not include either.
  • The report has to land in Zendesk or Intercom. Marker.io connects both on Business; neither appears in the integration list Jam publishes.
Notarus

The third option

Where does Notarus fit?

Notarus is the widget side of this pair with Jam's free evidence. It sits on your own site so a customer or a client reports without an install or a link, and the report carries session replay recorded server side, console logs, network requests, a screen recording and the environment on the free plan, with unlimited seats and 5 projects. The widget is themed through a theme document on every plan, with custom CSS on Pro, and every panel action is an MCP tool.

It does not do what Jam does best. There is no browser extension, no desktop recording with audio and no iOS app; feedback is taken on a live web page and nothing else. It has no mobile SDK, no Zendesk or Intercom integration, and it does not connect GitLab, Azure DevOps or Bitbucket, which Marker.io does from Starter.

The prices for all three plans, SAML included, are published rather than quoted.

Start free Notarus pricing
Seats on Free
Unlimited
Projects on Free
5
Replay retention
30 days
Session replay
On Free
Console and network
Every report
MCP server
Every plan

What do buyers ask about Jam vs Marker.io?

Can a client use Jam to report a bug on their site?

Only through a Recording Link you send them first, or by installing the Chrome extension. There is no button embedded in the site, and Jam's documentation states the recorder interface cannot currently be customised. Marker.io's widget lives on the page itself, and its reporters are a free role who need no account.

Which one captures console logs on the cheapest plan?

Jam. Its pricing table marks console logs and network requests on all three plans, including the free one. On Marker.io both are listed under Team, at $199 a month or $149 billed annually, and not on Starter.

Does Marker.io record the screen like Jam?

No. Marker.io's help centre states it has no built-in screen recording and suggests recording with another tool and attaching the link. Jam records a tab or the desktop with audio, up to 5 minutes on the free plan and 15 minutes on Team.

How do the two prices compare for a team of five?

Jam's Team plan is $14 per creator a month billed yearly, so five people creating recordings is $70 a month, and viewers are free. Marker.io's Starter is $39 a month billed annually for three users; the next published plan is Team at $149 billed annually, which allows 15 users and is also where replay and console arrive. On Jam those are free; on Marker.io the fifth seat and the evidence are the same upgrade.

Does Jam or Marker.io integrate with Jira?

Both do, on different plans. Jam connects Jira on its free plan, alongside Linear, GitHub, GitLab, Asana, ClickUp, Azure DevOps and Notion. Marker.io holds Jira and issue sync to its Team plan, $199 a month or $149 billed annually; Starter connects GitHub, Trello, Asana, ClickUp, Monday, Linear, GitLab, Azure DevOps and Bitbucket. Trello and Monday are not on Jam's list, so a team on either of those has Marker.io from Starter and nothing from Jam.

Or try the third option on the free plan.

5 projects and unlimited seats, session replay included. No card.

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