Agencies with many client sites and few internal seats
Starter, $59 a month or $39 billed annually, for 3 users and up to 10 projects
Jam alternatives, with prices and limits
The closest alternatives to Jam are Marker.io, Gleap, Userback and Notarus. The difference is structural rather than financial: Jam captures what the people building the software see, through an extension, an iOS app or a link somebody sends, while each of these four puts the reporting surface on the site itself, where a customer already is. Gleap also carries console and network on its cheapest plan. Jam remains the right answer when the bug is found by the team that shipped it.
- 4 options
- Prices read 13 September 2026
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Teams that want bug reports and AI-answered support conversations in one product
Starter, $59 a month or $49 billed annually, for 1 seat and 1 project
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Teams whose bug reports come from customers and clients rather than from the engineers who can install an extension
Pro, $19 a month, for unlimited seats and 20 projects
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Teams that want two free seats now and a ladder to climb later
Team, $39 a month or $29 billed annually, for 5 seats and 5 projects
The options, side by side
Tool
Free tier
Entry paid price
Best for
None. Reporters are free and unlimited on every paid plan
Starter, $59 a month or $39 billed annually, for 3 users and up to 10 projects
Agencies with many client sites and few internal seats
None. A 14 day trial on the paid plans
Starter, $59 a month or $49 billed annually, for 1 seat and 1 project
Teams that want bug reports and AI-answered support conversations in one product
Notarus unlimited seats, 5 projects, with session replay and the full MCP server included
Pro, $19 a month, for unlimited seats and 20 projects
Teams whose bug reports come from customers and clients rather than from the engineers who can install an extension
Free Forever: 2 seats, 2 projects, and feedback stays visible for 7 days
Team, $39 a month or $29 billed annually, for 5 seats and 5 projects
Teams that want two free seats now and a ladder to climb later
Prices and plan contents read from each vendor's own pricing page on 13 September 2026.
Why teams look past Jam
Start with what is not wrong with Jam, because it is most of the product. Console logs and network requests are marked on all three of its plans, the free one included, and so is its own replay. The reason teams look elsewhere is rarely the price of the evidence. It is that somebody has to install the extension, or be sent a Recording Link, before any of it exists.
The second reason is that a customer cannot report where the bug happened. A report reaches Jam through a Chrome extension, an iOS app or a Recording Link that has to be shared first, so a client who hits a problem on your site has nothing on the page to click, and the report arrives after a conversation rather than instead of one.
The third is that the recorder is Jam's rather than yours. Its documentation asks whether the recorder interface can be customised and answers "Not currently", so the surface a client reports through is the one Jam ships, with Jam's name on it.
The fourth is where the controls a larger company needs sit. SAML single sign-on, audit logs and access controls are Enterprise features, priced on request, so the plan a security review points at is the one with no published figure.
What each one is good at, and where it stops
Marker.io
A widget and browser extension aimed at agencies reporting bugs on client sites, priced by page views as well as by seat.
Strength. Reporters are free and unlimited, and sending feedback through the widget needs no account at all, so the people filing bugs never count against a seat.
Limitation. Session replay, console logs, network requests and the Jira integration all start at Team, which is $199 a month or $149 billed annually. Starter also caps page views at 5,000 a month.
Gleap
An AI support platform where in-app bug reporting is one channel feeding an agent that answers customers, with SDKs for native mobile as well as the web.
Strength. Session replay, console logs and network requests are all included from its cheapest plan, and it reaches iOS, Android, React Native and Flutter as well as the web.
Limitation. Starter carries one seat and one project, and third party integrations are not on it at all: Jira, Linear and the rest begin at Team, $179 a month or $149 billed annually.
Notarus
A widget, a fixed four-stage board, and an MCP server that exposes every action the panel can take.
Strength. Session replay, console, network and environment arrive on the free plan rather than on a paid tier, unlimited seats on every plan including that one, clients follow the work through a portal access that is not a member and never uses a seat, and every panel action is an MCP tool as a shipping rule, so an agent can work the board a person works.
Limitation. No mobile SDK at all, so a native app is out of scope, and no Intercom or Zendesk integration. What it takes feedback on is a live web page and nothing else: no Figma file, no PDF and no image.
Userback
A feedback platform with a four-step ladder, opening up AI insights, replay and mobile SDKs as a team moves up it.
Strength. A mobile SDK on Business Plus for native apps, integrations with Intercom and Zendesk so feedback lands where a support team already works, and MCP connectors from the Team plan for giving an AI assistant context on feedback.
Limitation. Session replay and the developer tools that capture console and network activity start at Business, $99 a month or $79 billed annually. On the free plan feedback disappears from view after 7 days.
When Jam is still the right answer
- The free plan is a working plan rather than a demonstration. Console logs and network requests are marked on all three tiers, the free one included, and it carries 30 Jams a month, 5 Recording Links, recordings up to 5 minutes and 5 creator seats. A Jam does not expire.
- Only creators are counted. Viewers are unlimited and free, so the people reading a report and working from it never appear on the bill, and Team is $14 per creator a month billed yearly for up to 50 of them.
- Nobody on the receiving end has to prepare anything. Jam's documentation describes a Recording Link as needing no install, no account and no downloads on their end, which is the shortest path there is to a one-off report from outside your company.
- Its MCP server writes as well as reads. It creates comments, folders and Recording Links rather than only fetching a capture, so an agent can act on a report instead of quoting it, and Jam AI writes the title and the reproduction steps from the recording, 30 times a month on the free plan and 200 per person a month on Team.
Common questions
What is the best alternative to Jam?
It depends on who files the bug. If the answer is a customer or a client, every option here puts the reporting surface on your own site, which Jam does not: Marker.io keeps reporters free and unlimited, Gleap carries replay, console and network from its cheapest plan, Userback runs a free plan with two seats, and Notarus carries the same capture on a free plan with the MCP server beside it.
Does Jam have a free plan, and what is on it?
Yes, and it is a working one. Jam's free plan covers 30 Jams a month, 5 Recording Links, recordings up to 5 minutes and 5 creator seats, with viewers unlimited and free, and console logs and network requests are marked on all three plans rather than held back to a paid tier. Among the options here, Userback and Notarus run ongoing free plans, while Marker.io and Gleap are paid only.
Which Jam alternative works on my own website?
All of them, because Jam is the one that does not. A report reaches Jam through a Chrome extension, an iOS app or a shared Recording Link, while Marker.io, Gleap, Userback and Notarus each take the report from inside the page the reporter is already on. Notarus is the one whose widget is themable, with a theme document and custom CSS, so the button carries your product's name rather than ours.
How does Jam's Instant Replay compare with the replay these tools record?
Jam's is opt-in and local: a rolling buffer of the last 2 minutes of page activity kept in the browser, so a report from somebody who never switched it on arrives without one. Gleap records the 60 seconds before the report from its Starter plan. Marker.io adds replay from Team, at $199 a month or $149 billed annually, and Userback from Business, at $99 a month or $79 billed annually. Notarus records the session behind the report on its free plan.
Other tools people compare
Start collecting website feedback with evidence.
Free includes evidence capture, session replay and the MCP server.