Jam is the better answer when your team or testers file bugs; Notarus when customers report from your site. Jam is a browser extension whose recorder cannot be customised; Notarus is a themed widget on the page. Both capture console and network on free plans. Jam's replay is an opt-in 2 minute buffer; Notarus records server side.
How a report is made
A themed widget on your own site. No install, no account and no extension for the reporter
A Chrome extension or an iOS app. Anyone can also record from a shared Recording Link with no account or install
Free plan
unlimited seats, 5 projects, no cap on reports
30 Jams a month, 5 Recording Links a month, recordings up to 5 minutes, 5 creator seats
Paid plan entry
$19/mo, unlimited seats, 20 projects
Team, $14 per creator a month billed yearly, for 50 creator seats. The monthly figure is not in the served page
Session replay
Included on Free. Recorded server side for the session the report came from
Instant Replay, an opt-in rolling buffer of the last 2 minutes, held in the browser
Console and network capture
Included on Free
Included on Free
Jam is a capture tool for the people building the software: a Chrome extension and an iOS app that turn what just happened into a shareable object carrying console logs, network requests, user events and device data, aimed squarely at handing that object to a coding agent.
Notarus is the widget on the other side of that fence, embedded in a live site so a customer or a client can report without an account, an install or a link. It is built on one rule: every action the panel can take is also an MCP tool, so an agent can triage the board a person triages.
Notarus JamEvery claim about Jam comes from the vendor's own public materials, read on 2026-09-13. Products change; check the vendor's site before deciding.
No. Jam is a browser extension and an iOS app, plus Recording Links that anyone can record from without an account. There is no button you embed in your own site, and its documentation states the recorder interface cannot currently be customised. Notarus is the embedded widget.
Yes. Jam's pricing table marks console and network logs on all three plans, including the free one, and its free plan carries 30 Jams a month with recordings up to 5 minutes. Notarus also captures both on its free plan.
Jam's documentation describes Instant Replay as an opt-in feature that keeps a rolling 2 minute buffer of page activity in the browser, so it exists only if the reporter enabled it beforehand. Notarus records the session that produced the report on the server, on the free plan.
Both start free. Jam's Team plan is $14 per creator a month billed yearly, so the bill grows with the number of people creating recordings, and its free plan caps at 30 Jams a month. Notarus does not count seats on any plan, and Pro is $19 a month with no cap on reports. Which is cheaper depends on whether the people reporting are on your payroll.
Yes. Jam lists Jira, Linear, GitHub, GitLab, Asana, ClickUp, Azure DevOps and Notion as integrations, and its free plan already carries them. Trello and Monday are not on its list. Notarus connects GitHub, Jira, Linear, Trello, ClickUp, Asana and Monday on its free plan. If your tracker is GitLab, Azure DevOps or Notion, Jam is the one that reaches it; if it is Trello or Monday, Notarus is.
5 projects and unlimited seats, session replay included. No card.
